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So how would you encourage person-centred care?  Isn't it interesting that it is even a topic that's discussed these days? I think it's because there had been such a movement away from the person to the medical model, and even the social model, that shows that we take care of them. They have no peace in the process. We do it all. We tell them it all. We make sure we manage it all, and the elder, or the person, is not included in the process.

So while at one point, it's shameful that we even have to mention it, on the other side, at least it's finally getting mentioned. We're moving more and more away from a medical model, and more and more to a person-centred model, where, for instance, when someone experiences a virtual dementia tour, they begin to see that the people with dementia are people too, and they experience feelings just like everybody else does. And because of that, we need to keep their feelings in mind when we provide care.

So, an example of a person-centred care model, in general, is one where we think about the patient or the family member first. We think about what their likes are, their dislikes are, and how we can serve them best. So really, it turns into a servant's model. Servant leadership, servant care, is something that we've moved way away from. And now the pendulum is finally swinging back. So as long as you keep that person and what their needs are at the forefront, rather than what you have to do during the day and what you have to do to take care of them, then you're doing person-centred care.